FAQ

General Questions

Q: How does Rollback prevent permanent crypto loss?

A: Rollback monitors your wallets for activity and automatically transfers funds to backup wallets when inactivity thresholds are reached, preventing permanent loss due to forgotten keys or incapacitation.

Q: What happens if I lose my private keys?

A: If you lose access to your private keys, Rollback acts as your safety net. Once your predefined inactivity period is reached, your funds will automatically transfer to your designated fallback wallet(s). This ensures your assets remain accessible even if your primary wallet keys are lost.

Q: What happens if I lose access to all my wallets?

A: Your fallback wallet serves as the final safety net. Additionally, the emergency recovery system provides a time-locked mechanism for fund recovery.

Technical Questions

Q: Which tokens are supported?

A: Rollback supports ERC-20 tokens, and ERC-721 NFTs. You can monitor up to 3 different tokens simultaneously.

Q: How often is my wallet checked?

A: The system checks wallet activity every hour through balance hash comparisons. Critical users are processed every 5 minutes.

Q: Can I change my configuration after deployment?

A: Yes, most parameters can be changed through the voting system. This requires approval from the majority of your configured wallet owners.

Troubleshooting

Q: My rollback isn't working properly

A: First, check your dashboard status and verify your email notifications are working. Contact support if issues persist.

Q: I'm not receiving email notifications

A: Check your spam folder and ensure your email address is correct in your profile. Update your email if needed.

Q: My wallet shows as inactive but I've been using it

A: Only changes to monitored tokens reset activity. Manual activity reset is available in your dashboard.